One of the more interesting topics in internal communication is the development of chatbots. With billions of people around the world using messaging services like Whatsapp, Facebook Messenger and Slack, it makes sense for chatbots to make their way into the IC world. Simply put, chatbots allow people to "chat" with an application or service to get answers without ever having to leave the messaging app they are in.
September 25, 2016
In this episode of ICology, I talk with Chris McGrath, founder of Tangowork, one of the first companies (if not the first) to focus on chatbots for internal communications. If you want to learn more about chatbots, you'll want to listen to this conversation. We discuss the basics of chatbot technology, along with potential use cases for internal communicators.