Ep #45 - What’s trust got to do with it

February 22, 2017
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Trust is a topic that has come up on a lot of ICology episodes, but this time it's intentional. In January, Edelman released the 2017 Trust Barometer. Every year, it sheds light on the role trust plays in all sorts of professional relationships at the personal level, including CEOs. Trust in CEOs had the largest drop of any category and is at the lowest it's ever been. Ever. 

In this episode of ICology, Tamara Snyder, Executive Vice President at Edelman, adds some flavor and context to this year's data. But while this year's report may shed a negative light on relationships with CEOs, there are silver linings for communicators to act on. 

Subscribe to ICology on iTunes or wherever you get your podcasts. 

Heads Up #7 - Fake news and internal communication

February 20, 2017
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This is episode #7 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.

Here are the stories shared this week:

  • Fake news & internal communications (Sean Williams)

  • 7 deadly sins of employee communication (Chicago Tribune)

  • You are a human. Write like one. (Jostle) 

  • The people power of transformations (McKinsey)

  • So many tools, so much confustion (CMSwire)

  • A better boss, you will be (Ira Gottlieb)

Three events:

  • March 28-29 - ALI's Digital Workplace Summit, Las Vegas, NV

  • June 11-14 - IABC's World Conference, Washington, DC
  • June 14-16 - PRSA Connect, Denver, CO

All original links are available at learnicology.com/headsup

But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.

Subscribe to ICology on iTunes or wherever you get your podcasts.

Heads Up #6 - Are you a trusted advisor?

February 13, 2017
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This is episode #6 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.

Here are the stories shared this week:

  • Managing organizational hierarchies in a world of networks

  • Investigating the role of the trusted adviser 

  • 3 reasons pulse surveys don’t work 

  • Is social media addiction a generational thing? 

  • Building an IC function from scratch 

  • 6 ways to get the most out of team meetings

Two upcoming webinars:

  • 2/21 - State of the Sector
  • 2/23 - Communicating Company Activisim

All original links are available at learnicology.com/headsup

But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.

Subscribe to ICology on iTunes or wherever you get your podcasts.

Ep #44 - Gatehouse’s State of the Sector 2017

February 8, 2017
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This episode of ICology welcomes back past guest Simon Wright, owner of Gatehouse. For the past nine years, Gatehouse has produced the annual State of the Sector report. He shares some of the trends more than 400 communicators shared about internal communication, along with challenges, channel use and leadership/manager communication. 

State of the Sector is the longest established survey of the internal communication and employee engagement landscape, informed by responses from hundreds of practitioners around the world. This year’s report once again reveals some fascinating facts…

  • Where IC practitioners will be focusing their efforts in 2017
  • What channels they consider most/least effective.
  • In particular, how successful social platforms are and how much progress has been made with mobile communications
  • The average IC spend by size of organisation
  • The size of in-house IC teams

It's a must-read for internal communicators and you'll enjoy hearing some of the context behind this year's data. 

Subscribe to ICology on iTunes or wherever you get your podcasts.

Heads Up #5 - Search and destroy

February 6, 2017
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This is episode #5 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.

Here are the stories shared this week:

  • This is your brain on communication (Ted)
  • Search and Destroy! Delete your way to intranet success (Intranetizen)
  • Millennial communication professionals in the workplace (Institute for PR)
  • Zone Leadership (Geoffrey Moore)
  • Culture, simplified (Lisa Jackson)
  • The biggest challenge facing internal communications (Matthew Morgan)

Two upcoming webinars

  • 2/8 - How to get your employees hooked (Bananatag)
  • 2/21 - Good internal comms practice (IABC EMENA)

All original links are available at learnicology.com/headsup

But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.

Subscribe to ICology on iTunes or wherever you get your podcasts.

Ep #43 - A LUV affair with internal communications

February 1, 2017
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There are a few companies out there who have been known for a while for creating unique and consistent employee experiences. One of these is Southwest Airlines.

In this episode of ICology, hear employee communications specialist Sydney Leonard talk about the challenges of communicating to on-the-move employees in the aviation industry, of which 83% are union. She shares the key channels Southwest Airlines uses to keep employees up to date, along with the challenges social media presents their internal communications team. 

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full episode transcript is available. 

Heads Up #4 - You down with EVP?

January 30, 2017
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This is episode #4 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.

Here are the stories discussed this week:

  • An 'Employee Value Proposition' Mindset Just Might Fix Employee Engagement
  • An Internal Communication Time Machine 
  • 5 habits to break in 2017 
  • 3 management styles that kill the employee experience 
  • Altimeter’s Top 13 Digital Trends for 2017 
  • How to use data to make killer content decisions 

And two events:

  • Digital Workplace Summit, March 28-29, Las Vegas
  • PRSA Connect, June 2017, Denver

But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.

Subscribe to ICology on iTunes or wherever you get your podcasts.

Heads Up! #3 - Trust, trust and more trust, plus the top 10 intranets

January 23, 2017
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This is episode #3 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.

Here are the stories discussed this week:

  • 2017 Edelman Trust Barometer (Edelman) 
  • The Neuroscience of Trust (Harvard Business Review)
  • How to share news with employees, with no leaks (Recode) 
  • Companies don’t have effective brand ambassadors (Gallup) 
  • 10 best intranets (Nielsen Norman Group) 
  • Generating true value in IC (Gatehouse) 
  • Is your digital transformation merely a digital overlay? (Digital Doughnut) 

And one event:

  • Digital Workplace Summit, March 28-29, Las Vegas

But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.

Subscribe to ICology on iTunes or wherever you get your podcasts.

Ep #42 - Communicating health and wellness

January 18, 2017
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Coincidence that at the same time health and wellness is at an all-time low in the US so is employee engagement? Maybe. But there's all sorts of data that point to healthier employees being more engaged and productive employees.

In this episode of ICology, listen to Reebok's corporate communications manager Hilary Gabso share details on their internal culture that focuses on health and wellness. And before you think, "Oh of course Reebok can," her lessons can be adopted by any company of any size. 

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full episode transcript is available. 

Heads Up #2 - Predictions, anti New Year’s resolutions, digital workplace and more

January 16, 2017
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This is episode #2 of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing.

Here are the stories discussed this week:

  • Listen to the history of internal communication (All Things IC)
  • How the brain processes different kinds of content (Hubspot)
  • Digital workplace strategy starts with culture (CMS Wire)
  • How Bono, Apple and LinkedIn make presentations engaging and memorable (Forbes)
  • Heinekin: creating brand ambassadors starts internally (Marketing Week)
  • 7 predictions for the IC road ahead (IC Kollectif)
  • 5 anti-New Years Resolutions for internal communicators (Bananatag)

And two events:

  • Digital Workplace Summit, March 28-29, Las Vegas
  • PRSA Connect, June 14-16, Denver

But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.

Subscribe to ICology on iTunes or wherever you get your podcasts.

Heads Up #1 - Internal storytelling, trust, brand management & employee voice

January 9, 2017
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This is the first episode of Heads Up!, a weekly podcast summarizing research, writing and retweets that I think communicators should pay attention to. And if you’re already subscribed to ICology, you don’t need to change a thing. I’ll still be doing the interviews with communicators and experts every two weeks.

Heads Up! gives me a chance to run through topics in a quicker and more timely manner. You can go to learnicology.com/headsup to find the original links to all of these stories.

Here are the stories discussed this week:

But I don’t want this to just be what comes across my screen. If you see things you think I should talk about here, share them with me. Could be a new infographic. Or a great case study. Perhaps a webinar. Send a Tweet to @learnicology or an email with the link to headsup@learnicology.com.

 

Subscribe to ICology on iTunes or wherever you get your podcasts

 

 

Ep #41 - A skills framework for internal communications

January 1, 2017
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In December 2016, the Institute of Internal Communication launched a new resource for internal communicators. They created the the first profession map for internal communicators.

In this episode of ICology, chief executive Jennifer Sproul shares some of the background that went into creating the framework. We discuss the professional areas important to communicators, as well as the future roadmap for the tool. 

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full episode transcript is available. 

Ep #40 - 2017 trends for internal communications

December 18, 2016
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In this episode of ICology, listen to Gregg Apirian, managing director for Vignette, share eight trends for internal communicators to begin focusing on. Why eight? Because they actually have 11 on their blog. On this episode, we discuss:

  • The gig economy
  • Leadership and budget
  • Employer branding
  • Culture transformation
  • Diversity & inclusion
  • Insights driven creative
  • Measurement
  • Going beyond email and intranet

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full episode transcript is available. 

Ep #39 - Workplace by Facebook & what it means for communicators

December 4, 2016
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Worldwide, there are 1.8 billion active Facebook users with 1.2 billion of them logging in daily. These are huge numbers but will internal communicators benefit from this activity with the recently launched Workplace by Facebook product?

In this episode of ICology, Michelle Mahony, SVP & Regional Director at Ketchum, talks about about the agency's role in the Workplace by Facebook beta. Initially only about 200 companies around the world participated in the beta launch. She shares what they experienced using Workplace and how their own employees used and benefited from it. And since being a part of the beta group of users, Ketchum is now one of the key global implementation partners to help other companies adopt the new enterprise social network (ESN).

Is Facebook ready for the enterprise? We're about to find out.

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full episode transcript is available. 

Ep# 38 - Perceptions of gratitude in the workplace

November 20, 2016
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What is the perception of gratitude in the workplace? Crystalee Beck has researched this from the perspective of the employee. Through surveys, focus groups and interviews, Crystalee has learned how managers can better demonstrate gratitude at work, along with catering it to specific employee needs. In this episode of ICology, we discuss the role that gender and generations play. And while many might view gratitude as only positive, Crystalee also learned there's a dark side to appreciation. 

Subscribe to ICology on iTunes or wherever you listen to podcasts. A full episode transcript is available. 

Ep #37 - CorpComm Expo 2016

November 18, 2016
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This year's CorpComm Expo took place November 15-16 at Navy Pier in Chicago. Digital signage is often a misunderstood internal communications channel so I took the time to speak to four individuals who each represent a different part of the business. It's important for communicators to lean on and learn from partners like these in the industry. We cover hardware, integrations, content and education with guests:

  • Rich Ventura, NEC
  • Raffi Vartian, Diversified
  • Steve Glancey, Screenfeed
  • Andrea Varrone, Digital Signage Expo

 

Subscribe to ICology on iTunes or wherever you listen to podcasts. A full episode transcript is available. 

Ep #36 - What is the biggest lie internal communications tells itself?

November 7, 2016
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Something Else is a monthly video series where ICology host Chuck Gose asks the questions and communicators provide the video answers. You can watch them at learnicology.com/somethingelse. 

But here on the podcast, you get the unedited, uncut version of the answers submitted. In this month's episode, guests include:

 
  • Paul Barton, Paul Barton Communications
  • Brian Moore, Houghton Mifflin Harcourt
  • Priya Bates, Inner Strength Communications
  • Kristin Hancock, The College of Registered Nurses of Manitoba
  • Rachel Miller, All Things IC
  • Heather Pommernelle, Talent Driven Value, LLC
  • Rocky Walls, 12 Stars Media
  • Daron Aldridge, Cook Children's Heatlh Care

Subscribe to ICology on iTunes or wherever you listen to podcasts. A full episode transcript is available. 

Ep #35 - The state of employee feedback

October 23, 2016
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Julia Markish is the director of the employee practice at Medallia. Medallia published a study on the state of employee feedback systems. In this episode of ICology, listen to Julia talk about some of the key findings and what communicators can do to play a bigger role in collecting and reporting on employee feedback. In addition, Julia shares her advice on why people should develop a professional mission statement for their own career. 

Subscribe to ICology on iTunes or wherever you listen to podcasts. A full episode transcript is available. 

Ep #34 - Branding from the inside out

October 9, 2016
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Communicators are more and more focusing on internal branding as part of their day-to-day job. In this episode of ICology, listen to Greg Monaco from Monaco Lange to talks about how brands are initially built with the employee in mind but things can go awry. Like customers, employees respond to strong storytelling so it's up to internal communicators to carry that torch and be the voice of the employee. 

 

Subscribe to ICology on iTunes or search for it on your preferred podcast app

Ep #33 - Chatbots for internal communications

September 25, 2016
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One of the more interesting topics in internal communication is the development of chatbots. With billions of people around the world using messaging services like Whatsapp, Facebook Messenger and Slack, it makes sense for chatbots to make their way into the IC world. Simply put, chatbots allow people to "chat" with an application or service to get answers without ever having to leave the messaging app they are in. 

 
In this episode of ICology, I talk with Chris McGrath, founder of Tangowork, one of the first companies (if not the first) to focus on chatbots for internal communications. If you want to learn more about chatbots, you'll want to listen to this conversation. We discuss the basics of chatbot technology, along with potential use cases for internal communicators. 
 
Subscribe to ICology on iTunes or search for it on your preferred podcast platform

Ep #32 - Six forms of employee engagement

September 11, 2016
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Mike Klein is the principal of Changing The Terms and author of "From Lincoln to LinkedIn: the 55 Minute Guide to Social Communication." Mike has always been outspoken about some of the takes on employee engagement and wrote a thought-provoking post on LinkedIn. In the post, he outlines six forms of engagement. 

In this episode of ICology, Mike reviews these six forms of engagement, a few of which communicators might have viewed as disengagement in the past. In addition, we talk about the role internal communications plays in the employee engagement debate. 

 

Read the transcription. And subscribe to ICology so that you don't miss any future episodes. 

ICology: One year later with Chuck Gose

August 31, 2016
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Today ICology turns one year old. It was August 31, 2015 that the very first episode aired. I've had a great time since and this episode is my chance to say thanks to those who have helped make ICology what it is today. Because if internal comms is your passion, ICology is your podcast. 

Subscribe to ICology so that you do not miss this or any future episodes.

Ep #31 - Inside IC Kollectif

August 28, 2016
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Lise Michaud is the founder and creator of IC Kollectif, a brand new resource focused on the internal communications community. In this episode, we discuss her passion for internal communications, along with how she hopes to shape the future of IC Kollectif. You can follow IC Kollectif on Twitter, Facebook and LinkedIn. And if you want to connect with Lise, find her on Twitter at @michaud_lise.

 
Subscribe to ICology on iTunes or wherever you listen to podcasts. 

Ep #30 - A grassroots approach to employee advocacy

August 14, 2016
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Elizabeth (Liz) Jurewicz is the social enablement strategist at Rackspace. In this episode of ICology, we talk about the employee advocacy culture she's helped build at the company. Of particular interest to internal communicators is her advice on how to provide proper training and support for employees, as well as understanding where internal communications and social media overlap. 

Subscribe to ICology so that you do not miss this or any future episodes. 

Ep #29 - The first 90 days

August 1, 2016
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Angee Linsey is the managing director of Linsey Careers. In this episode of ICology, we talk about the importance of career development in internal communications and how crucial the first 90 days are, whether you're a new employee at a new company, an employee who's switching roles at the same company or a manager bringing on new employees. In many cases, people have made up their mind that the new opportunity isn't going to last even in the first month. 

Subscribe:  iTunes   ||   Google Play   ||   RSS
 
 

Ep #28 - Podcasting for internal communication

July 18, 2016
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There have been whispers of companies using podcasts as an internal communications channel. . . or at least exploring them. Doug Magditch, lead internal communications consultant at AT&T, is the host of the Life at AT&T podcast. It is centered on the day to day life of AT&T employees. Listen to him share his advice for hosting your own podcast as well as what his future plans are for the podcast. 

Subscribe on iTunes or wherever you listen to podcasts to listen to Doug or any of the other episodes. 
 
 

Ep #27 - Technology gap in corporate communications

July 5, 2016
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The way we communicate everyday is changing. It is now easier than ever to get the right information in front of the right people. However, internal employee communication is not seeing the same technological advances. Employers are still relying on outdated communication methods. SocialChorus recently published a report focused on the technology gap in corporate communications

This episode of ICology features is Sonia Fiorenza, the vice president of content and engagement strategies for SocialChorus. She has a strong background in corporate communications at Gap, Amgen and SunAmerica and works directly with SocialChorus customers. 
Subscribe:  iTunes   ||   Google Play   ||   RSS
 
 

Ep #26 - Brexit from an communicator’s point of view

June 24, 2016
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The UK's vote to leave the EU will have a tremendous impact on the messages companies will be sending to employees. There's a lot of unknown right now and employees will be looking to their leaders for answers. Internal communicators will have a huge role to play here. 

In this episode of ICology, Rachel Miller from All Things IC shares her insights as a Brit and a leader in the world of internal communications. She talks about the role of communicators during this crisis and the tone they need to set. This is a great learning lesson for US communicators as the Presidential election nears closer. 

Learn more about Rachel's expertise at All Things IC and on Twitter at @allthingsIC
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Ep #25 - Internal Comms in fast food

June 20, 2016
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One of the great things about internal communication is that it's everywhere because employees are everywhere. But IC is not even close to the same within companies because each market often faces its own challenges. Jason Rollins is the manager of corporate communication for Arby's and Amanda Eglin is the associate manager of internal communications there. 

In this episode of ICology, you'll hear them talk about the IC practice within Arby's, along with the channels they use. They also talk at length about the corporate philanthropy Arby's contributes in local communities, along with an impressive item on Arby's secret menu. Listen in. 

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available. 

Ep #24 - Social, Video & Mobile for Internal Communications with Kristin Hancock, Chris Bias, Jody Wilkins and Michael Anton

June 6, 2016
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Communicators love hearing from their peers and in this episode you get to hear from four of them. I attended and spoke at this May's Social, Video and Mobile for Internal Communications event put on by ALI Conferences. Held in Nashville, it was a great event with many great speakers. During the evening networking reception, I pulled a few of them aside to talk about their sessions. 

In this episode of ICology, you'll hear from 

  • Michael Anton, IBM
  • Kristin Hancock, College of Registered Nurses of Manitoba
  • Chris Bias, Roche
  • Jody Wilkins, Concur

Please subscribe so that you don't miss future episodes of ICology

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Ep #23 - Using humor in communications

May 23, 2016
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Curious about humor in the workplace? It's not about cracking jokes or being the class clown. In this episode of ICology, Stephanie Davies, CEO of Laughology, talks about why having humor at work is important and strategies on how communicators can leverage humor to bring about change in an organization. 

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available. 

Ep #22 - PRSA Connect Pt. 3 with Angela Sinickas, Corey Wagner & Ally Bunin

May 20, 2016
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This is a break from the traditional episode listeners of ICology might be used to. I attended and spoke at this year's PRSA Connect, PRSA's annual employee communications event.

While there, I thought it would be great to catch some audio from a few of the speakers. 
This is the final episode in a three-part series of interviews I conducted while at the event. In this episode, you'll hear from 

  • Angela Sinickas, CEO, Sinickas Communications
  • Corey Wagner, co-founder & CEO of Bananatag
  • Ally Bunin, chair of the PRSA Employee Communications Section & past guest
Make sure you subscribe so that you don't miss anything from this series or future episode of ICology

Ep #21 - PRSA Connect Pt. 2 with Christopher Hannegan, Alison Davis and Elisabeth Wang

May 19, 2016
00:0000:00

This is a break from the traditional episode listeners of ICology might be used to. I attended and spoke at this year's PRSA Connect, PRSA's annual employee communications event.

While there, I thought it would be great to catch some audio from a few of the speakers. 
This is the second in a three-part series of interviews I conducted while at the event. In this episode, you'll hear from 

  • Christopher Hannegan, EVP & US Practice Lead for Employee Engagement, Edelman
  • Alison Davis, CEO, Davis & Company
  • Elisabeth Wang, Executive Director, PR & Communications, Piedmont Healthcare
Make sure you subscribe so that you don't miss anything from this series or future episode of ICology

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Ep #20 - PRSA Connect Pt. 1 with Steven Handmaker, Jeff Corbin & Cindy Crescenzo

May 18, 2016
00:0000:00

This is a break from the traditional episode listeners of ICology might be used to. I attended and spoke at this year's PRSA Connect, PRSA's annual employee communications event. While there, I thought it would be great to catch some audio from a few of the speakers. 

This is the first in a three-part series of interviews I conducted while at the event. In this episode, you'll hear from 

  • Steven Handmaker, CMO, Assurance
  • Jeff Corbin, Founder & CEO, Apprise Mobile
  • Cindy Crescenzo, President, Crescenzo Communications

Make sure you subscribe so that you don't miss anything from this series or future episode of ICology. 

Subscribe:  iTunes   ||   Google Play   ||   RSS

Ep #19 - Employee engagement gap

May 9, 2016
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Bev Attfield is the director of tactical marketing for Jostle, a software company focused on connecting employees through a different type of intranet. Recently, Jostle published an interesting white paper and ebook on the Employee Engagement Gap. What they found is that executives and employees have differing view on the status of engagement, creating a gap. 

In this episode of ICology, Bev talks about the researching and findings from this report they worked with Brian Solis on. It's a new way of looking at employee engagement for those who are tired of seeing the same statistics over and over. 

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available. 

Ep #18 - Importance of trust in internal communication

April 25, 2016
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Nick Howard is the executive director of Edelman Employee Engagement. Every year, Edelman publishes its Trust Barometer, a global study asking respondents how much they trust the four institutions of government, business, nongovernmental organizations and media to do what is right. 

In this episode of ICology, I discuss with Nick about the new trends they are seeing in 2016, but also the impact it has on internal communications. While the Trust Barometer is not a communication study per se, there is a lot for communicators to pick up on. 

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available. 

Ep #17 - Digital workplace in healthcare

April 11, 2016
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Rachel Butts is the Digital Strategy Program Manager for Children's Health in Dallas, TX. By trade, Rachel is a communicator but has recently taken on a new role as the organization has moved into the digital workplace. She's passionate about taking care of the people who take care of their patients. She bridges the gap between the technology being deployed and the people who use it. 

In this episode of ICology, she shares some her biggest challenges and successes in her role, along with the omnichannel approach she uses for internal communications success. 

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available. 

Ep #16 - The Future of Work

March 28, 2016
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Smart companies are investing resources in the customer experience. But even smarter companies understand that the employee experience is the bedrock of the customer experience. Jacob Morgan is at the forefront of this conversation. Jacob is an author, speaker and futurist. But perhaps more important to this conversation, he is the co-founder of The Future of Work Community, a brand council of forward-thinking organizations. 

In this episode of ICology, Jacob talks about his recently created the Employee Experience Equation. It's a helpful model to help those not only understand the employee experience but also the important/critical elements. 

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available. 

Ep #15 - Make your meetings more engaging

March 14, 2016
00:0000:00

Kristin Hancock is the Manager of Communications for the College of Registered Nurses of Manitoba. She also serves on the Program Advisory Board for the IABC World Conference. There are a lot of communication managers out there but few that are true leaders. Kristin is one of these leaders. 

In this episode, hear how Kristin conducts her weekly staff meetings to improve the employee experience. And the lessons learned are ones that any manager can use to enhance staff meetings that might have become boring and dry. Maybe it's not the staff meetings are boring but the content or the person leading them. Kristin discusses this and her unique approach.

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available. 

Ep #14 - State of the Internal Comms Sector

February 29, 2016
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Simon Wright is the owner of Gatehouse, a London-based internal communications agency. They help organizations, leaders and managers engage, motivate and inspire their people. Very recently, they released their State of the Sector 2016. In its eighth year, the State of the Sector is the definitive survey of the internal communication and employee engagement landscape. And it's completely free to download

In this episode of ICology, Simon discusses some of the key findings in this year's report, along with a few inconsistencies that are reported by communicators. For example, many communicators cite the importance of training managers to be better communicators, however, few have any plans to do so. You can follow Simon on Twitter at @gatehouseSW and the agency at @gatehouse

Subscribe to ICology on iTunes or wherever you listen to podcasts. The full epsiode transcript is available.